FAQs: Refunds

We process deposit refunds or any other credits or refunds back onto the payment method that is registered against your account. You can check the payment method you use by logging onto our website, going to ‘my account’ and clicking the payment methods tab. A link to payment methods is here

Security deposit refunds will be paid back within 14 days of vacating the container and leaving it clean and empty, also you will need to return the lock we supplied free of charge and at least two keys. Should the container be left dirty or full of items/waste, we will charge accordingly to clear and clean the container and take this from your deposit refund prior to the refund. If you do not return the lock and keys we will deduct the current value of this lock from your deposit.

You will also receive a credit note showing VAT where appropriate. Note: Deposits have zero rated VAT.