Payments for Storage Containers, Storage Units and Offices are taken in advance from your payment method automatically, either monthly, 6 monthly or 12 monthly, depending on the subscription you decided to take when you made your booking.

Should your payment method fail, then we will continue to try and charge your payment method every day and you will receive emails informing you of the failed payments.

In exteme cases we allow you to pay by BACS, however, this is a chargable service and we only use this type of payment in extreme cases by agreement.

Please immediately fix overdue payment issues to save further action.

You can change or update your payment method simply by logging onto your account on our website and go to payment methods. We have also created this easy to follow guide, simply click here to download it.

Alternatively, call us and discuss the problem immediately to see if we can help you on telephone number 01163 409940, or emails us at enquiries@greyboxselfstorage.co.uk.

What happens if you have an overdue payment?

Unfortunately there are serious consequenses if you do not pay your bill or fail to talk to us about the problem.

After notifying you several times that you have failed to pay us, we will then restrict access to your Container, Storage Unit or Office.

We will apply extra charges to your account for everything we have to do until your bills are up to date and will not allow you to enter your container, unit or office until all outstanding charges are paid.

In extreme circumstances we will dispose the contents of your container, unit or office, charging you for everything we do.

Please note, we reserve the right to clear the contents of your container, unit or office without notice if payment is 30 days overdue or more.

Our Charges (updated 7.2.2023)

Charge Description	Charge (excluding VAT)	Notes
New ‘Lock Box’ Lock and two keys, or new keys for an existing lock	£20.83	This charge is for a new padlock suitable to fit under the steel welded lockbox on a container and is provided with two new keys. This fee also applies for two new keys to an existing lock we have provided.
Over locking and unlocking	£38.00	This charge is applied every time we have to send someone to physically overlock or unlock your container, unit or office to restrict your access due to none payment.
Correspondence	£28.00	Our systems will automatically try to re-charge your payment method for two weeks after a payment fails. We do not charge you for this service. However, we do charge for all correspondence each time we have to chase you manually. This charge is for every manual email or letter we have to create to recover our debt.
Texts and calls	£6.00	If we have to persistently text and call you about none payment of debt we will apply this charge.
Clearance	£200.00 to £3,000.00 + 10%	Should you not pay your bill for over one month we will clear your container, unit or office. We will charge you the cost of the clearance. We employ 3rd party clearance companies who do this work on our behalf and we will charge you for the work they do plus 10% managment fee to cover our time. Our minimum charge for this service is £200 + 10%
Payments by BACS (Bank transfer), Cash or Cheque	£22.00	We do not usually allow these type of payments as they cause us additional work. If we agree to any of these methods of payment we charge £22 per payment to cover our costs.
Late Payment fee	£38.00	We will charge this every month that a payment remains overdue
Legal Fees	Varies	We use solicitors to chase oustanding debts, they charge between £120 and £400 per hour for thier work. These fees will be charged to you at cost.
Court and Debt Collection (Bailiffs) fees	Varies	We may have to pay court fees or 3rd party debt collection companies. These fees will be charged to you at cost and can be extremely expensive. We charge a fee of £120 to administer court applications we make ourselves or through our solicitors.